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Help - Paying a Split Bill Start splitting a group bill

Paying for a Split Bill

There are three main ways in which you can start to pay a Split Bill that you have been issued:

  1. By entering the Split Bill number on the Split and Pay front page. (Your Split Bill number will be in this format: BXXXXXXX-XX)
     
    Start paying a Split Bill from the Split and Pay front page.
  2. By accessing the link to the Split Bill sent to you via email or SMS
     
    Start paying a Split Bill from a link from an email or SMS that you have received. The link will incorporate the Split Bill number.
  3. By accessing "Pay Bills" from the side navigation bar
     
    Start paying a Split Bill by clicking Pay Now from your list of bills to pay when you are logged in.

If you have a Split and Pay account, and you are not logged in, then you will be asked to login first.

When you receive a Split Bill, you should check the details of the Split Bill, and make sure you recognise what it is for, and the person requesting it. Split and Pay makes this easy by displaying all necessary information for you:

Overview of paying a Split Bill.

  1. Split Bill Number
    This is your Split Bill number that is used to identify your portion of the Group Bill. Check that this is a Split Bill that is meant for you by recognising your first name on the line above and who you are to remit to.

  2. Amount to Pay
    The amount that you need to pay is all inclusive including any split fees (which will also incorporate any reminder fees) as well as any payment or credit card surcharges if you choose to pay via a credit card. This amount will change depending on your payment method.

  3. Paying For
    This description provides a quick way for you to recognise what it is you are supposed to pay the Group Bill Splitter back for. The date the group bill was incurred should be listed beneath this description. If the Group Bill Splitter has shared details of the other recipients of the Group Bill, then this description will be a clickable link where you can drill down to find out more about the Group Bill, including its overral amount and status, as well as the friends involved in the Group Bill and their individual amounts and remittance statuses.

  4. Paying To
    The Group Bill Splitter that you are paying. Make sure you recognise the full name of the person you are paying to, and check that the suburb where they live is correct. If you are logged in when you make the payment, then you will see complete details including your friend's complete address, and their contact details (email and/or phone number). Check all the details are correct before proceeding.

  5. Payment Details
    Your payment details for remittance towards the Split Bill. You can pay back your friend via credit card or bank deposit / electronic funds transfer (EFT):

    • Paying via Credit Card
      You will need to fill in your credit card details if you haven't already used one before on the system. Please ensure the credit card account name and address matches your Split and Pay account full name and address. If you have not provided your residential address yet, then you will be prompted to provide this before you can complete your payment via a credit card.
       
      Paying a Split Bill via credit card.
    • Paying via Bank Deposit / Electronic Funds Transfer (EFT)
      Arrange payment to the bank details provided utilising your Split Bill number as the description. If you don't correctly identify your transfer it will not be successfully received. Once you have made payment, you will need to submit your bank's receipt number as well to complete the payment, after which you will be able to track its progress.
       
      Paying a Split Bill via bank deposit / electronic funds transfer (EFT).
  6. Group Bill Details
    If the Group Bill Splitter has shared the details of the Group Bill and its recipients with you, then you will be able to see the overrall Group Bill's details including its total amount, and current status.

  7. Split Bill Recipients
    You will also be able to see all of the other recipients of the Group Bill, the amounts they are required to pay, and whether they have paid or not.

Tracking the Progress of Your Payment

Once you have made a payment for a Split Bill, you are able to track the payment all the way to the moment that your friend receives the payment. You can track the payments made and the progress status of your Split Bill by accessing "Transaction History - Bills Paid" from the side navigation bar and viewing one of the Split Bills that you have made a payment for:

Viewing a Split Bill and tracking a payment progress.

  1. Split Bill Details
    Details of the Split Bill you have paid, including once completed your Split and Pay associated invoice.

  2. Split Bill History
    Your Split Bill has a chronological history that you can follow from the moment it has been split, to when payments have been made, cleared and transferred, to the moment when the Split Bill is deemed complete. Track payments made confidently and conveniently at any time.

Your Payment Invoice

When you have paid for a Split Bill or split a Group Bill, the fees Split and Pay charges you for its products and services are invoiced to you. This Split and Pay Invoice is different and separate from the actual Split Bill or Group Bill that it may be associated with.
 
Most often we will attempt to settle your invoices automatically from payments that are coming from you or amounts that are to be sent to you. In the cases where we can't settle the Split and Pay Invoice automatically, we will notify you that you will need to pay for a Split and Pay Invoice separately.
 
You can view your list of invoices at any time by accessing "Transaction History - Invoices" from the side navigation bar and viewing one of the invoices listed.

Viewing a list of your invoices and a particular one.

  1. Invoice Details
    Details of the Split and Pay Invoice including the invoice number, date of issue (if it is finalised), the status of the invoice and the associated Split Bill or Group Bill number to which this invoice relates to.
     
    Split and Pay will leave an invoice open (or not finalised) whilst more services or extra fees might be incurred. Once an invoice is finalised then we will attempt to settle or request that you settle the Split and Pay Invoice.

  2. Invoice Title
    Description of what this Split and Pay Invoice is for. The associated amount listed recognises the non Split and Pay invoice component payment that you have made towards any Group Bill.

  3. Fee Itemisation
    A break down of your Split and Pay Invoice fees charged.

  4. Payment Summary
    A listing of payments that you have made (or that we have settled automatically for you) in relation to this Split and Pay Invoice. An invoice is deemed paid once the payment amounts have cleared, and we will notify you once the amounts you have sent have cleared successfully for a Split and Pay Invoice.

Paying a Split and Pay Invoice

In the event that you have an outstanding Split and Pay invoice that we cannot settle automatically for you (most likely because you have cancelled or marked complete a Group Bill or one of its associated Split Bills that you may have split), then we will send you a notice of the outstanding Split and Pay Invoice to your account overview.
 
Paying for a Split and Pay Invoice is almost the same as paying for a Split Bill that a friend may send you.
 
Click on the pay now link or button to pay the Split and Pay Invoice, either from:

  1. Your list of notices (either from Transaction History or from your Overview - Notices and Reminders),
  2. Your list of invoices from Transaction History - Invoices, or
  3. From the actual invoice itself where a "pay now" button will be available.

You will be able to pay for your Split and Pay Invoice either by credit card or bank deposit / electronic funds transfer (EFT).